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- Chief Compliance Officer and VP of Legal Affairs, Arrow Electronics
By Jeff Dale2023-07-26T18:40:00
American Express National Bank agreed to pay a $15 million penalty levied by the Treasury Department’s Office of the Comptroller of the Currency (OCC) for alleged oversight failings regarding a third-party affiliate and its efforts to retain small business customers.
American Express (Amex) failed to ensure it had appropriate call monitoring controls and mechanisms to document and track customer complaints in connection to its unnamed third-party affiliate, the OCC said in a press release Tuesday.
The third-party affiliate was responsible for retaining small business customers. Between 2015 and 2017, Amex had inadequate oversight of the affiliate, the OCC alleged in its consent order, including poor governance, inadequate call monitoring, documentation processes, and handling of customer complaints.
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News and analysis for the well-informed compliance or audit exec.
Annual Membership best value
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Our lowest price ($1 per day) for one year.
2023-07-11T18:01:00Z By Jeff Dale
Bank of America agreed to pay approximately $230 million to settle charges levied by the Consumer Financial Protection Bureau and Office of the Comptroller of the Currency over alleged junk fees, withheld credit card rewards, and the opening of fake accounts.
2023-06-15T18:55:00Z By Jeff Dale
The Office of the Comptroller of the Currency announced a $15 million civil penalty against MUFG Union Bank for “deceptive practices” caused by alleged weaknesses in execution of internal controls and procedures.
2023-06-15T14:56:00Z By Kyle Brasseur
Banks should still be on guard despite relative calm in the industry compared to where things were three months ago following the collapse of Silicon Valley Bank, the Office of the Comptroller of the Currency warned.
2024-07-02T20:35:00Z By Adrianne Appel
Three former executives of Chicago-based Outcome Health, a healthcare technology company, were sentenced for misleading an auditor, clients, lenders, and investors about a scheme to sell $45 million in overbilled advertisements.
2024-07-02T14:42:00Z By Adrianne Appel
A home health company operating in Indiana, Ohio, and Texas agreed to pay nearly $4.5 million to settle allegations it filed false claims by giving sports tickets and other kickbacks to assisted living facilities in exchange for referrals.
2024-07-02T13:50:00Z By Aaron Nicodemus
Crypto-friendly Silvergate Bank will pay a total of $63 million penalties to California and the Federal Reserve Board to settle charges that its anti-money laundering program failed to properly monitor more than $1 trillion worth of customer transactions.
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