Xactium, a U.K.-based provider of governance, risk and compliance software, this week announced that the Greater London Authority (GLA) has implemented its cloud-based application, Xactium Incident Manager to manage issues across the capital.

Xactium's Incident Manager application is an innovative, cloud-based GRC solution that is offered on a subscription basis and delivered on salesforce.com enterprise cloud computing platform, Force.com. Manager provides an easy-to-use, secure and scalable web-based, incident management solution, which encourages a collaborative approach to incident management through its organization-wide visibility and remote accessibility. It can be rapidly adapted to an organization's needs and rolled out instantaneously.

In search of a robust solution that could be rolled out across their London offices in a cost-effective time frame, the GLA selected Xactium Incident Manager to enable the effective tracking, management and reporting on issues arising across London. GLA partners include the London Resilience Team and local authorities.

"The Xactium Incident Manager system provided the Greater London Authority and its key delivery partners with a flexible and resilient information management solution, facilitating effective issue management, monitoring and reporting across multiple GLA and partner service areas," said Vincent Fihosy, GLA's City Operations Program Director.

The Incident Manager application maintains a central “single version of the truth” on all issues as they are dealt with and ensures each issue is allocated for resolution quickly and efficiently through in-built workflows. The system provides all stakeholders with full visibility of up-to-the-minute management information.