Crawford & Company, an independent provider of claims management solutions has appointed Gretchen Hiley to the newly-created role of chief technology risk officer. In this new role, Hiley will lead the company's global privacy, security and information technology controls and compliance programs.

She will be responsible for identifying, tracking and reporting technology risks; establishing and monitoring compliance with privacy, security and general IT controls; communicating with clients and other external parties on matters related to privacy, security and controls; and coordinating responses to security and privacy incidents.

Hiley joined the company's information communications and technology group in 2009 as vice president for the U.S. compliance and security organizations. In addition to developing the privacy program, she led compliance and audit functions, developed an IT risk assessment program and instituted a strategic approach to information security focused on protecting claimant information.

Previously, she was a senior manager of systems and process assurance at PwC. She also as a director of business development and risk management competency for Apogen Technologies and as a senior consultant for web design company Legier & Materne.