Citicom Solutions, a services and solutions provider to the global financial services industry, has launched Citicom Assure, a product designed to provide proactive, real-time analysis of voice and text data.

Designed in response to increased regulatory pressures and the credit crisis, Citicom Assure consists of three components:

Information Capture: Citicom Assure captures all data elements, including fixed- and mobile-voice recordings, e-mails, instant messages, Short Message Services, and BlackBerry Messenger. Citicom Assure captures, stores and analyzes all internal data and flags unusual activity, keywords, inappropriate terms and emotional sentiment in real time. 

Storage and Replay: Citicom Assure provides high-quality stereo voice playback and full trade reconstruction immediately.  

Analytics and Alerting: Citicom Assure's proactive, real-time alerting provides emotional behavior reporting, trading reports and voice recognition, and flags unusual activities, keywords and phrases in real time.

“Financial services organizations need to clean up their act; this is not just a compliance issue, but a moral issue,” said Mark Whiteman, co-founder, Citicom Solutions. "Citicom Assure unlocks your data's potential in that it turns a static pile of information into a valuable asset."