Actiance, a provider of compliance, security, archiving and e-Discovery for all critical business communications, launched newly-released Vantage for Lync features to help enterprises efficiently manage governance challenges for Lync 2013 and previous versions of Lync (Lync will be renamed as Skype for Business in the first half of 2015).

The rapid adoption of Lync 2013 creates new governance challenges. First, as Lync voice adoption continues to grow, the need for enhanced call recording capabilities to meet regulatory requirements will also grow. Furthermore, since Lync provides everyone in the organization with access to anyone, the question becomes whether to allow certain individuals or groups to place one-way boundaries specifying who can talk to them. Lastly, the Lync 2013 paired pool architecture necessary for High Availability/Disaster Recovery (HA/DR) can lead to duplicative data that confounds the governance process.

As a result, Actiance is announcing three new features in Vantage for Lync to help organizations efficiently manage these emerging Lync governance challenges:

The Dodd-Frank Act, the Payment Card Industry (PCI) Data Security Standard (DSS), Sarbanes-Oxley, the UK's Financial Services Authority, and other regulatory regimes require voice call recording in certain circumstances. Meeting these requirements can be complicated on Lync where communications may include two-party or multi-party conference calls. These recordings must be captured from each of the individual caller's perspective.

Thus, Actiance has partnered with Verba Technologies, a provider of call recording for unified communications, to capture voice recordings and provide advanced support features—such as voice disclaimers and "local routing recording," in which the call is not forced to be routed through a centralized datacenter for recording—to optimize WAN performance.

Additionally, Vantage for Lync provides the ability to capture and review these disparate call recordings in a packaged "thread" in full context. It also captures Skype calls federated to Lync as well as Lync calls traveling across devices—desktop phones, laptop clients, Lync mobile devices, remote clients, and via web applications—to ensure all calls can be recorded, independent of a device or user's location.

Lastly, Vantage for Lync's common policy setting capabilities for IM and persistent chat now extend to voice, including ethical walls, tagging and annotations for compliance review. Actiance's TrueCompliance? functionality also extends to voice recordings to ensure proper capture and chain of custody tracking of relevant data for preservation purposes.

Topics